Mason Lounger Sofa
• 12 months warranty on manufacturing defects and faulty and/or missing components.
• During the warranty period we undertake to exchange, repair or refund the product, after a review, verification and confirmation of the manufacturing defect in the faulty product by our quality control team.
• The length of the warranty for the repaired or replaced product is equal to the remaining length of the original warranty of the product when it was purchased originally by the customer.
• Furniture made of solid wood (or other naturally occurring materials) have their own distinct natural differences and occasional minor blemish which are an inherent characteristic of these materials. These are not defects, and will not be treated as such for warranty purposes.
• How long will delivery take?
All orders will be dispatched within 15-20 working days.
• Is installation provided?
No, all of our products are DIY. The instructions and necessary tools will be provided. However, if you need an additional guidance, we will be happy to help you over a video call.
• Can I get GST bill for reimbursement purposes?
Please contact +91-86602-68663 to get
• Are there any additional taxes or shipping charges?
Yes, an additional shipping fee will be charged on checkout based on your location.
• What is your return/refund policy?
• Refund or replacement will apply when the item delivered to a client has been damaged in transit or has a manufacturing defect.
• You can report a damaged or defective product to us via WhatsApp or call on +91-86602-68663 or email@example.com. Please do so within 10 days of delivery, and make sure to include photos or videos of the damage or defect so we can quickly arrive at a solution for you.
• Our Customer Care team will look into your issue and offer you a replacement/repair or a full refund on a case basis.
• The damaged or defective item needs to be well packed at your end before our logistic partners can be scheduled for the reverse pick-up.
• When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage.