RETURN & REFUND POLICY

RETURN & REFUND POLICY

  • Refund or replacement will apply when the item delivered to a client has been damaged in transit or has a manufacturing defect.
  • You can report a damaged or defective product to us via WhatsApp or call on +91-86602-68663 or support@jordyblue.com. Please do so within 10 days of delivery, and make sure to include photos or videos of the damage or defect so we can quickly arrive at a solution for you.
  • Our Customer Care team will look into your issue and offer you a replacement/repair or a full refund on a case basis.
  • The damaged or defective item needs to be well packed at your end before our logistic partners can be scheduled for the reverse pick-up.
  • When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage.

 

CANCELLATION POLICY

  • IF NOT SHIPPED: You can cancel the order within 24 hours of placing it. 

 

  • IF SHIPPED: If order has already been shipped, it cannot be cancelled. However, if a damaged or defective product is received, you can opt for a return or replacement.